// Patients & records

Every patient’s history, in one record.

Appointments, hearing tests, orders, products, repairs, transactions and messages, one searchable file the whole team can rely on.

Global search Full history Secure
Overview Appointments Hearing Test Results Orders Products Repairs Transactions Documents & Images Forms Notes
HM
Helen MarshActive
14 Meadow Lane, Ashbourne · DOB 12/05/1957
Fitting complete ▾
Email ✓ Phone ✓ SMS ✓ Mail ✕
Appointments Create appointment
Fitting completeConfirmed
Fitting
A. Hale · Domiciliary, Home
30/06/2026 at 11:00
Booked by R. Doyle · Updated by HearLink Automation
Prescribed, SpreadConfirmedArrived at home
Home Hearing Test
R. Doyle · Domiciliary, Home
12/06/2026 at 12:15
Booked by D. Atchinson · Updated by R. Doyle
Hundreds of clinicslive across the UK
Under 1 hourrapid support framework
Secure by designUK GDPR · AES-256 · ISO 27001-certified cloud infrastructure

// The complete file

Find anyone, see everything.

Global search by name, email, phone or address drops you straight onto a dashboard snapshot and a full history across every module, no tab-hopping.

  • Search by name, email, phone or address
  • Dashboard snapshot per patient
  • Complete cross-module history
doyle
MDMargaret Doyle#10428
PDPeter Doyle#10911
RDRhona Doyle-Smith#11620

// Documents & forms

Consent and questionnaires, sorted.

Unlimited document storage on every record, plus a custom form builder for consent and questionnaires, attach forms to appointment confirmations and collect them ahead of the visit.

Unlimited storageCustom form builder
Consent to treatment
Signed · M. Doyle · 12 Mar
Receive marketing by SMS
Tinnitus questionnaireAttached →

// Communication history

Every email and text, logged on the file.

Send emails and SMS to patients from the system, with a verified sending domain so messages land in the inbox. Every one is recorded on the patient’s file, so the whole team sees the full history.

  • Email & SMS sent from the system
  • Verified sending domain for deliverability
  • Full communication history on every record
Communications Verified domain
Appointment confirmationDeliveredEmail · 12 Jun, 09:12
Reminder: appointment tomorrowDeliveredSMS · 29 Jun, 18:00
Your hearing reportOpenedEmail · 30 Jun, 14:05

// Notes & alerts

Type less. Never miss the important thing.

Note snippets and templates expand from a trigger word, and clinical alerts flag the things a clinician must see, allergies, risks, special requirements, the moment the file opens.

Snippet templatesClinical alerts
Alert: latex allergy, check ear-mould materials
Type /fit to expand
REM verified at target. Patient counselled on insertion & cleaning. Review booked 6 weeks.

// Everything in records

The rest of the patient file.

Patient dashboard

A snapshot of status, next steps and recent activity.

Hearing test history

Audiograms from Noah, in date order on the file.

Product & serials

Assigned devices with serial and warranty tracking.

Workflow statuses

Move patients through your own care pathway stages.

Activity history

A complete, time-stamped record of everything.

Document storage

Unlimited files attached to the right record.

Notes

Time-stamped clinical and admin notes against the record.

Invoices

Raise and track invoices directly on the patient file.

Transactions

A full payment and refund history per patient.

// Works with

Connected to the rest of HearLink.

Clinical data →

Hearing tests sync straight onto the record.

Scheduling & diary →

Open the file from any appointment in the diary.

Finance & invoicing →

Invoices and payments tracked on the patient file.

// FAQ

Records questions.

What’s held on a patient record?
Everything: appointments, hearing tests and audiograms, orders, assigned products and serials, repairs, transactions, documents and the full message history, in one searchable file.
How does search work?
Global search matches on name, email, phone or address and takes you straight to the patient’s dashboard snapshot.
Can I build my own forms?
Yes, a custom form builder covers consent and questionnaires, and forms can be attached to appointment confirmations so patients complete them before the visit.
Is the communication history kept on the file?
Yes. Every email and SMS sent from the system is logged on the patient’s record, with a verified sending domain, so the whole team sees the full history.

// Ready when you are

See HearLink running your clinic

Book a 60-minute demo and we'll show you your own workflows, diary, records and reporting, running in one platform.

Free data migration No setup fees 30-day rolling contract