// Stock, orders & repairs

Track every device, order and repair, in one place.

Real-time stock across the business, supplier orders followed to delivery, and repairs managed end to end with full history.

Real-time stock Live order status Repair tracking
ORDERED
Phonak Audéo×2 · #PH-4821
IN TRANSIT
Oticon Real×1 · arriving Thu
RECEIVED
Signia Pure×2 · ✓
Widex Moment×2 · ✓
STOCK LEVELS1 low
Hundreds of clinicslive across the UK
Under 1 hourrapid support framework
Secure by designUK GDPR · AES-256 · ISO 27001-certified cloud infrastructure

// Stock management

Know what you’ve got, everywhere.

Hearing aids, accessories and consumables with real-time levels across the whole business, plus visibility of trial products out with patients.

  • Real-time levels across every site
  • Trial-product visibility
  • Low-stock flags before you run out
Phonak Audéo L90SN PA90‑4471Leeds Central
Signia Pure 312SN SP312‑0088Harrogate
Wax guardsLow · 9
Oticon Real 1On trial · Margaret Cole Out

// Ordering

Log what needs ordering from the catalogue.

Build an order from your product catalogue and add it to the tracker, so the whole team can see what needs ordering and where each one has got to. HearLink keeps the record, you place the order with the manufacturer however you normally do, no separate spreadsheets to reconcile.

PhonakConfirmed
Audéo L90 · R×2
Charger Combi×2
● Placed● Confirmed○ Shipped

// Repairs

Every repair, tracked and on the file.

Real-time repair visibility, branded repair-note generation, and a full repair history kept on the patient record, so nothing gets lost between the bench and the patient.

Branded repair notesOn the patient file
● Logged● Sent○ Returned
Oticon Real · RSN 88•••231
Branded repair note · PDF

// Everything in stock

The rest of the inventory toolkit.

Trial management
Serial & warranty
Accessory allocation
Consumables
Repair history

// Works with

Connected across HearLink.

Patient records →

Devices and repairs tracked on the file.

Finance & invoicing →

Sell from the same catalogue you stock from.

Reporting →

Stock turn and order lead-times in reports.

// FAQ

Stock & orders questions.

Is stock tracked across multiple sites?
Yes, stock levels are real-time across the whole business, including trial products out with patients, with low-stock flags so you reorder in time.
Does HearLink place orders with manufacturers?
No, you place orders with the manufacturer however you normally do. HearLink lets you log what needs ordering from your catalogue and tracks each one so the team knows what’s outstanding and where it’s got to.
Can I use my own order statuses?
Yes. The order tracker supports custom statuses so it matches how your practice actually works.
How are repairs handled?
Repairs are tracked in real time with branded repair-note generation, and the full repair history is kept on the patient file.

// Ready when you are

See HearLink running your clinic

Book a 60-minute demo and we'll show you your own workflows, diary, records and reporting, running in one platform.

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