Last Updated: 17th September 2024

At Creative Business Solutions (CBS), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect the information provided by users of the Hearlink CRM.

By using Hearlink CRM, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services.

a. Personal Information

When using Hearlink CRM, we may collect personal information such as:

Name
Contact details (email, phone number, address)
Audiology-related medical data
Payment and billing information (if applicable)

b. Non-Personal Information

We may collect non-personal data, such as:

Browser type and version
Operating system
Usage data (e.g., page views, actions within the CRM)

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain Hearlink CRM services
To personalize and improve user experience
To communicate important updates, such as changes to the CRM or privacy policy
To analyze trends and usage to improve the functionality of Hearlink
To comply with legal obligations and enforce our policies

3. How We Share Your Information

We respect your privacy, and your information is not shared with third parties except:

With Your Consent: We may share information when we have your explicit consent.
Service Providers: We may engage trusted third-party companies to assist in providing services, such as cloud hosting and payment processing.
Legal Compliance: We may share information when required by law, legal process, or government requests.

4. Data Security

We are committed to securing your personal information. Hearlink CRM uses industry-standard security measures to protect data, including encryption, secure access controls, and regular security audits.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.

6. Your Rights

You have rights regarding your personal information, including:

Access: You can request a copy of your personal data.
Correction: You can request the correction of inaccurate information.
Deletion: You can request the deletion of your data, subject to legal obligations.
Objection: You can object to the processing of your data in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Hearlink CRM may use cookies and similar tracking technologies to collect information about your interaction with our platform. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our CRM may contain links to third-party websites or services. CBS is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date at the top. We encourage users to review this policy regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Creative Business Solutions (CBS)
‍Email: accounts@creativebusinesssolutions.uk
Phone: 01332 215036
Address: 45 Brunel Pkwy, Derby DE24 8HR